Updated 22 October 2026
Privacy
What Covered stores, why, where, and how to get it out or deleted.
Who is responsible
Covered is run by Ravid Efroni, Vienna, Austria. Contact: ravidefroni@gmail.com. For the bookings and guide details a tour company puts into Covered, that company is the controller and we process the data on its behalf. We sign a data processing agreement on request.
What we store
- Your account: name, email, a hashed password, your company name and WhatsApp number.
- Booking emails you forward, and what is read from them: tour, date, time, language, number of guests, booking reference and the lead traveller's name.
- Your guides: name, WhatsApp number, languages, the tours they lead, days off, and the WhatsApp messages exchanged with them about tours.
- Basic usage events, such as signup and demo start, and the link you came from.
Why
Only to run Covered for your company: put bookings on your board, offer tours to your guides, send tour details and your evening summary. We do not sell data and do not use it for advertising.
Where it is stored and who processes it
- Vercel (hosting) and Neon (database), Frankfurt, Germany.
- Anthropic (Claude), USA: reads the text of booking emails and guide replies so they can be put on the board. Anthropic does not use this data to train its models.
- Meta (WhatsApp Business Platform): delivers the WhatsApp messages to your guides and to you.
Transfers to the USA rely on the EU Standard Contractual Clauses and the EU-US Data Privacy Framework where the provider is certified.
How long
As long as your account is open. Booking emails are kept for 12 months. Demo companies are deleted after three days.
Your rights
You can ask for a copy of your data, correct it, or have it deleted, by email from your account address. You can also complain to the Austrian data protection authority (Datenschutzbehörde).
Cookies
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