GetYourGuide

GetYourGuide commission: what suppliers pay and what they keep

Updated 5 November 2026 by Ravid Efroni, founder of GuidePing, which sends guide offers on WhatsApp. Read the tool comparisons with that in mind.

Short answer

GetYourGuide takes a commission on each completed booking, as a percentage of the price the traveller pays. Its supplier page said 20% to 30% depending on the country (archived January 2025); today it only says the rate is shared after you sign up. Some operators were moved from 20% to 30% in July 2025. On top of that: 2% more if you take payouts twice a month, VAT on the commission where it applies, and a fee of 25% of the price if you cancel a booking yourself without force majeure. Listing is free, and GetYourGuide pays the card fees. Payouts arrive by the 5th business day of the month after the tour.

The commission rate

GetYourGuide charges a commission only on completed bookings. Its supplier terms define it as "a percentage of the Retail Price for a Booking, as specified in the Supplier Account" (Supplier Terms, section 4.1). The retail price is what the traveller pays, including taxes.

Published range: "GetYourGuide applies a 20-30% commission fee to suppliers based on the country of activity." That page, as archived on 18 January 2025, gave the example that a €100 ticket leaves €80 to €70 (archived page).
Today: the old address redirects to the supplier home page, which says "Rates may vary depending on your country of operation" and that the exact amount is shared after you sign up (getyourguide.supply).
The rate is set per tour option at the time of booking, and the Supplier Portal shows a breakdown for bookings made after 11 June 2025, including different rates for adult and child tickets (commission breakdown).
You can ask for a higher rate to improve ranking. The terms say this "may have a positive effect on ranking, but does not guarantee any position".
The terms ask you to keep your rate confidential, so operators rarely publish theirs.

The July 2025 rise to 30%

Arival reported in June 2025, updated 7 July, that some operators were told their rate would go from 20% to 30% from 3 July 2025 (Arival). A GetYourGuide spokesperson said: "This targeted commission adjustment affects a small number of supply partners, and we're committed to working directly with them to address specific concerns as noted in our ongoing communications." Two operators in the article had the rise reversed after contacting operator support.

The current terms, version 1 October 2026, set rules for increases: at least 4 weeks' notice by email, at most once a calendar year (except for regulatory or major cost changes), and if the increase is 20% or more of your current rate you may end the agreement at once. Their own example: from 25%, a rise may not go above 30%.

Other fees

Item	What GetYourGuide says	Source
Listing	No cost for adding and maintaining an activity	Supply FAQ
Card payments	GetYourGuide bears card and banking fees for collecting from travellers	Terms 3.6
Twice-monthly payouts	+2% on top of your commission rate (monthly: no extra cost)	Payment cycles
VAT on commission	Commission is exclusive of tax; VAT added where applicable	Invoicing
Bank fees	GetYourGuide pays sending fees; your bank's and intermediary banks' fees are yours	Payout fees
You cancel a booking	25% of the retail price per affected traveller, unless force majeure	Terms 3.10

Neither the help article nor the terms say whether the 2% for twice-monthly payouts is two points of the retail price or 2% of the payout. The commission breakdown lists it as a payment modifier on the rate, so our reading is two points.

Payouts, currency and invoices

Monthly: invoice on the 1st business day, payment on the 5th business day, for tours with travel dates in the previous month. A bank transfer can take until the 12th business day to be confirmed (payment cycles).
Twice a month: on the 5th for travel dates from the 16th to the end of the previous month, and on the 20th for the 1st to the 15th of the current month.
Minimum payout: 50 EUR by bank transfer, none by PayPal (Invoice PDF).
Currency: EUR, GBP and USD are open to all suppliers; others depend on your business address. After a currency change, each booking is converted at the rate of its travel date (currency changes).
Invoice: GetYourGuide Deutschland GmbH sends a monthly invoice with the retail price of your bookings, its commission, VAT on the commission and the amount paid to you. Numbers start with "GIS". The booking list shows the commission rate of each booking (booking list).
Your invoice to the traveller, if they ask for one, is for the full retail price, not the payout: "you are still legally required to issue an invoice for the total booking amount" (Invoicing).
GetYourGuide needs your company registration number, tax number and bank details before it can pay you.

VAT for suppliers in the EU

GetYourGuide acts as an intermediary and collects payments on your behalf. The contract for the tour is between you and the traveller, so the VAT on the tour is yours, on the full retail price (Invoicing, Terms 4.4). The commission is a separate service that GetYourGuide Deutschland GmbH, based in Berlin, sells to you.

Portugal: the tax authority ruled on 31 October 2025, for a tour company selling through GetYourGuide, that the commission falls under the reverse charge. GetYourGuide's invoice carries no VAT; the company accounts for the VAT itself and may deduct it. The tour must be invoiced at its full price with VAT, whatever commission the platform keeps (ruling 28794).
Austria: when a foreign company provides a service to an Austrian business, the Austrian business owes the VAT and receives a net invoice (USP). We expect the same treatment as in Portugal; this is our reading, not a ruling on GetYourGuide.
Germany: GetYourGuide is a German company, so a German supplier receives a domestic service; we expect German VAT on the commission. Our reading.
Small businesses without a VAT number, and suppliers in Switzerland: we found no source. Ask your tax advisor.

Since the 2023 tax year GetYourGuide also reports the payouts and commissions of suppliers in scope to the German tax office under the EU rule DAC7, which shares them with other EU countries (DAC7 Overview).

Cancellations and no-shows

What happens	Traveller gets	You get	GetYourGuide gets
Traveller cancels 24 h or more before	Full refund	Nothing	No commission
Traveller cancels later, or does not show up	No refund (unless extenuating circumstances)	Paid as a completed booking	Commission
You cancel, or no guide is there, without force majeure	Full refund	Nothing, minus 25% of the retail price	25% Cancellation Fee
You cancel because of force majeure (weather, strikes, government action)	Full refund	Nothing	No fee; evidence may be asked

From the Supplier Terms, sections 3.9 and 3.10. GetYourGuide may waive or reduce the 25% if you offer an equivalent tour on the same date. In the invoice the fee shows as a booking with a retail price of zero and a negative commission of 25% (booking list). Your own cancellations and no-shows also count against GetYourGuide's standards: 1.0% or lower and 0.2% or lower over 90 days (Performance Quality Standards).

How to work out what you keep: a worked example

All numbers below are made up to show the calculation. Use your own rate, price and tax rate.

0110 travellers book a walking tour at €40 each. Retail price: €400.
02Commission at an assumed 25%: €100. Monthly payout: €300.
03VAT on the commission: if the reverse charge applies and you can deduct VAT, it costs nothing net. Otherwise add it as a cost.
04VAT on the tour, owed on the full €400. With a made-up 10% rate included in the price: €36.36.
05Guide fee for the tour, assumed: €120.
06Left before other costs: €300 - €36.36 - €120 = €143.64.

If you chose twice-monthly payouts, and the 2% is two points of the retail price, the commission becomes €108 and the payout €292.

Now the same tour without a guide at the meeting point. The travellers get a full refund, you receive nothing, and the Cancellation Fee is 25% of €400: €100. Instead of €143.64 you are €100 down, a swing of €243.64 on one tour.

Viator and others, briefly

Platform	Commission	Payout
GetYourGuide	20% to 30% by country (archived 2025); now shared after sign-up	5th business day of the month after travel, or twice a month for +2%
Viator	Not published; the Supplier Agreement calls commissions confidential. One operator in Arival: "Viator's basic commission rate is 27%"	Bank: 7th to 10th working day of the month after travel; PayPal: the Monday after travel
FreeTour.com (paid tours)	At least 25%, more for better positioning	Not compared

Sources: Viator Supplier Agreement, Viator payouts, Arival, FreeTour.com terms. The Viator 27% is one operator's statement, not a published rate.

Thin margins make a missed tour expensive

After a quarter or more of the price goes to the platform, the guide fee and VAT take most of the rest. A tour that runs earns the small remainder. A tour where no guide turns up loses the whole price and 25% on top, and it counts towards GetYourGuide's 0.2% no-show limit. Some of these can be seen the evening before: a guide who never answered, or a tour nobody was asked to take.

GuidePing offers each tour to a guide on WhatsApp, reads the reply and asks the next guide in your order when one says no or stays silent past the time you set. At 18:00 you get one message saying whether every tour tomorrow has a confirmed guide, or which one still needs you. It does not stop a guide from falling ill, but it means you find an open tour the evening before, not at the meeting point. How to put the confirmed name into GetYourGuide's Guide field: assigning guides to GetYourGuide bookings. In German: GetYourGuide Provision für Anbieter.

Questions

What commission does GetYourGuide charge suppliers?

GetYourGuide's supplier page said 20% to 30% of the retail price, depending on the country of the activity (archived January 2025). The current page says rates vary by country and the exact amount is shared after you sign up. Your rate is set per tour option in your Supplier Account.

Did GetYourGuide raise its commission to 30%?

For some operators. Arival reported in June and July 2025 that operators received notices of a rise from 20% to 30% from 3 July 2025. A GetYourGuide spokesperson said the change affected a small number of supply partners, and some operators had it reversed after contacting support.

Are there fees on top of the commission?

Listing is free and GetYourGuide pays the card fees. Twice-monthly payouts cost 2% extra. VAT is added to the commission where it applies. Your own bank's receiving fees are yours. If you cancel a booking without force majeure, GetYourGuide charges 25% of the retail price.

When does GetYourGuide pay suppliers?

With monthly payouts, the invoice comes on the 1st business day and the payment on the 5th business day of the month after the tour. With twice-monthly payouts, on the 5th and the 20th. The minimum is 50 EUR for bank transfer, none for PayPal.

What happens to the commission if a traveller cancels or does not show up?

If the traveller cancels more than 24 hours before the start, they get a full refund, you get nothing and GetYourGuide takes no commission. A later cancellation or a traveller no-show is paid out as a completed booking, minus commission.

What does it cost me if I cancel a GetYourGuide booking?

Without force majeure, the traveller is refunded in full, you receive nothing, and GetYourGuide charges a Cancellation Fee of 25% of the retail price per affected traveller. GetYourGuide may waive or reduce it if you offer an equivalent tour on the same date.

Does GetYourGuide charge VAT on its commission?

GetYourGuide says the commission is charged plus VAT if applicable. A Portuguese tax ruling from October 2025 found that for a VAT-registered company in Portugal the commission falls under the reverse charge: no VAT on GetYourGuide's invoice, the company accounts for it itself. Ask your tax advisor for your case.

Can I tell other operators my commission rate?

GetYourGuide's supplier terms say the supplier shall keep the commission rate confidential, also after the agreement ends.

See it with your own tours

Forward one booking email, a guide gets the offer on WhatsApp and answers in their own words. 30 days free, then €99 a month. No card.

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Sources

Features and prices are what each vendor published on the date read. Check the vendor before you decide.

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Assigning guides to Viator bookings
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Scheduling guides for free walking tours
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